Descripción general
Nuestra política de reembolsos y devoluciones tiene una duración de 15 días. Si han transcurrido 15 días desde su compra, no podemos ofrecerle un reembolso completo ni un cambio.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Tarjeta regalo
- Some health and personal care items
Para completar su devolución, necesitamos un recibo o comprobante de compra.
Please do not send your purchase back to the manufacturer.
Existen determinadas situaciones en las que sólo se conceden reembolsos parciales:
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Cualquier artículo que se devuelva más de 15 días después de la entrega.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
Si ha hecho todo esto y aún no ha recibido su reembolso, comuníquese con nosotros a info.enplanguay@gmail.com.
Sale items
Solo se reembolsan los artículos a precio regular. Los artículos en oferta no.
Exchanges
Solo reemplazamos artículos defectuosos o dañados. Si necesita cambiarlo por el mismo artículo, envíenos un correo electrónico a info.enplanguay@gmail.com y envíe su artículo a: c. Nausica 4BIS, Alicante/ Alicante. 03006.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping returns
Para devolver su producto, debe enviarlo por correo a: c. Nausica 4BIS, Alicante/ Alicante. 03006.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contáctenos a info.enplanguay@gmail.com para preguntas relacionadas con reembolsos y devoluciones.